Start-up and renewable energy company Tamar Energy launched in February 2012, and appointed Portus Consulting in May of the same year. Since then Tamar has grown to employ 90 staff across 12 locations, including a head office in London.
Stuart Murty, HR and Development Manager at Tamar, has relied on Portus to define what the company's benefits offering should be, to broker the most effective deals, to set up appropriate schemes and to supply competitor analysis.
Tamar was launched with ambitious goals, so it needed to recruit high quality candidates. As a result they needed a competitive benefits package, but as a private equity-backed business they also required benchmarking and reward information to justify those benefits.
Once the benefits package was defined, Portus worked closely with Tamar to set up all the schemes, the accounts, and registration details.
Because Murty's HR background was in recruitment, he was not initially familiar with managing employee benefits and required support in understanding and communicating them.
Portus provided the communication materials, and assigned a dedicated account lead to ensure a personal service.
Portus have also given Tamar support in problem-solving, as unexpected queries and issues do still crop up on a case-by-case basis.
One of the keys to a successful relationship between Portus and Tamar has been the consistency of approach. 'I would deal mostly, on a day to day basis, with their support team,' explained Murty, 'and I am really, really impressed with their customer service. It's friendly, it's personal. They're the same people that I've dealt with since day one.'
'Portus helped give us lots of background market information and cost justification,' said Murty. He finds himself now far more familiar with the benefits, and confident of the necessary support should there be a challenge. 'If employees come to me with issues,' he said, 'it feels very much like we're going to solve this as a team.'